Return & Refund Policy

We strive to satisfy our customers with high-quality products and excellent service. However, we understand that sometimes an item may not meet your expectations or a problem may occur. That’s why we offer a clear return and refund policy. Please read the details below regarding our return process and refund conditions.

1. Return Conditions
You have the right to return your order within 14 days of receiving it. To be eligible for a return, the product must meet the following conditions:

• The item is undamaged and unworn, with no signs of use.

• It is in the original packaging, including all accessories and labels.

• Customized or personalized items are unfortunately not eligible for return.

2. Steps for Returning a Product

• Contact Customer Service: Before returning a product, please contact our customer service at Dilshial0@gmail.com.

• Pack the Product Carefully: Place the product back in its original packaging and ensure it is well protected for shipping.

• Send the Product: You will receive a return address from us. Return shipping costs are at your own expense, unless the item is defective or incorrectly delivered.

3. Refunds
Once we have received and inspected the returned item, we will notify you via email of the approval or rejection of your return.

• Approved Refund: If the return is approved, the amount will be automatically refunded to your original payment method. Please note that it may take a few business days for the amount to appear in your account.

• Rejected Refund: If the return does not meet our conditions, we will inform you of the reason for rejection. In this case, the item can be returned to you upon request.

4. Exceptions
Some items are not eligible for return or refund, including:

• Sale items

• Gift cards

• Products not in their original condition, such as those with damage or obvious signs of use

5. Defective or Incorrect Items
If you receive a product that is damaged or does not match your order, please contact us within 48 hours of receipt. We will assess the situation and offer a suitable solution, such as a replacement item or a full refund at no additional cost.

6. Contact Information
If you have any questions about our return and refund policy, please contact us at:
Email: Dilshial0@gmail.com

This policy is designed to make the return process as transparent and smooth as possible, so you can shop with confidence.